JodeCraft Electroplating Solutions

Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, our policy lasts 30 days. If 30 days have passed since your delivery, unfortunately we can not offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Unopened and Unused:Due to the nature of chemical solutions, metal finishing products, and safety protocols, items must be entirely unopened, unused, and in there exact original condition.
Original Packaging: Items must be returned in there original manufacturer packaging (including any safety seals, caps, and outer boxes) so they are safe to handle and restock.
Proof of purchase: A receipt, order confirmation, or proof of purchase is required to complete your return.

2. Non-Returnable Items

Custom Blended or custom-compounded chemical solutions.
Items that have been opened, unsealed, or partially used.

3. Return Shipping Costs (who pays?)

Change of Mind: If you ordered the wrong item or simply changed your mind, you are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Faulty or Damaged Items: If you received a damaged bottle, a leaking container, or the wrong item due to our error, JODECRAFT will cover the return shipping costs or arrange a replacement/refund directly.

4. How to Initiate a Return

Contact First: Before sending anything back, you must first contact us via email at jodeoneill@gmail.com so we can provide proper safety guidance and handling instructions for returning chemical products.
Packaging Safety: Returned items must be securely packaged in accordance with transport regulations to prevent leaks or damage in transit.

5.Refunds (if applicable)

Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. This will be initiated immediately.

Need help?

jodeoneill@gmail.com.